Returns & Refund

Before returning goods, a returns number must be obtained from us. Unless the incorrect item has been received, a handling charge of 25% of the invoice value will be levied. Returns can only be considered if the goods are undamaged, unused and still in their original packing. Items to be returned must be notified within 5 days of receipt and returned back to us within 10 days. The buyer is responsible for all costs incurred when shipping the item back to us. We strongly recommend the use of a bona fide carrier and for the buyer to insure the consignment as we are not responsible if the item is damaged during the return process. No refunds are given for original postage charges unless the wrong item has been sent in error.

Once an order has been despatched from our warehouse, the returns policy will apply. This includes any orders cancelled by the buyer after despatch from our warehouse, and the restocking and handling charge of 25% of the invoice value will be levied without exception.

If the goods have been unpacked by the buyer or their agent / representative / customer and they are unused but requested to be returned within 5 days of receipt, a minimum of 35% of the invoice value will be levied, subject always to final inspection of the goods upon return to our warehouse.

The purchaser should check specifications and suitability before ordering. The seller does not warrant the suitability of goods for specific applications and goods are not sold on a trial basis. All sales are final.

When purchasing custom-made, bespoke, or made-to-measure products, it is essential to understand that these items are exempt from our standard returns policy. Due to the unique nature of these products, which are tailored specifically to individual specifications, they cannot be returned or exchanged as regular stock items might be.

This policy ensures that the craftsmanship and materials dedicated to your personalized order are fully committed and cannot be repurposed or resold. Consequently, once you accept a quotation or receive an invoice for such products, the order will proceed under the condition that the full invoice balance is settled promptly to finalize the transaction.